OUR MISSION: To contribute to the health of dogs and cats and the happiness of those who care for them as we build a family- and employee-owned company that we can be proud of.
Mud Bay’s Values
Finding the right workplace is often about finding a company that shares the same values that you do. Here are the six values we’re constantly striving to emulate (in fact, they’re so important that they are an essential part of our performance reviews).
Accountability. We follow through.
Education. We empower with knowledge.
Integrity. We do the right thing.
Generosity. We help others succeed.
Responsibility. We use our best judgment.
Fun. We create workplaces that are filled with laughter.
What Makes a Muddy?
People who work at Mud Bay are called Muddies. While we do a lot of different jobs, we’re all united in these eight common goals:
We love dogs and cats, and we love helping people take good care of them.
We build the connections that are the heart of our work with animals, customers, and each other.
We meet people where they are and resist judging them.
We celebrate diversity and strive to be inclusive and fair.
We share differences of opinion, and we listen to those with whom we disagree.
We make decisions intentionally, combining the scientific method with mission-driven, values-guided thinking.
We care for and invest in Muddies, our customers, our company, and our business partners.
We work with graciousness and collegiality.
What Makes the Mud Bay Experience (MBX)?
At Mud Bay, we’re always discussing the MBX we create in person and online. Here are the essential ingredients of that MBX:
Gracious. Dog and cat owners are the reason we’re here, and we’ll do anything reasonable to help them.
Healthy. Everything we carry is healthy and well-made.
Happy. Visiting our stores is a happy and educational experience.
Solutions. We give useful, accurate answers and focus on helping people choose healthy foods for their dogs and cats.
Fair prices. Our prices are among the lowest in the area.
Satisfaction. If something doesn’t work, we’ll happily take it back.
Clean. Our workspaces are well-organized, and our displays sparkle.
Carry-outs. We carry out purchases over 15lbs.
Consistently varied. The human experiences we create are unique to each moment, customer, staffer and store, but each reflects Mud Bay’s values and character.
Benefits to Working at Mud Bay
Mud Bay offers a range of benefits to help you keep a good work-life balance, stay healthy, and prepare for your retirement.
Here are some of the benefits our people love:
First Year Journey:
We train every new Muddy to understand cat and dog nutrition, physiology and health. This year-long training plan, which also covers small animals and our retail best practices, will give you all the information you need to succeed here.
Work at Mud Bay for 1,000 hours over a year, and you’ve earned a year of credited service towards participating in our employee stock ownership program. We use graded vesting to reward Muddies who stick with us long term: you’re 20-percent vested after two years and are fully vested at six years.
If you work 30 hours or more per week, you’re eligible for medical, dental and vision insurance through Mud Bay.
Paid Time Off:
Muddies may love their jobs, but it’s important for everyone to have time away from work to recharge. That’s why we give you time off for sick days, vacation days, and those I-just-need-some-free-time days.
Employee Assistance Program:
Life has its moments and sometimes, we need help getting through them. When facing issues that interfere with your health, well-being, and productivity at work or home, Mud Bay’s EAP program provides a confidential and accessible network to put you in touch with the right kind of professional to help support you and your family.
We like our people to know everything about our products, so Mud Bay offers a 25-to-40-percent staff discount on everything we sell. It also makes it easier to provide the best possible nutrition for your own cat or dog.
Have a pet that’s a social butterfly? Polite dogs and cats who play well with others are happily welcomed into the store or home office while you work.
How Mud Bay Is Addressing COVID-19
Mud Bay is committed to reducing the risk of contracting COVID-19. Muddies who work in stores are provided with KN-95 facemasks and other protective equipment. We also offer a COVID-19 leave benefit that pays Muddies for 50% of scheduled work hours up to 7 working days in case they can’t safely work due to cold, flu or COVID-19-like symptoms. This benefit is also available if a Muddy must wait for COVID-19 testing results, is the primary caregiver of someone with COVID-19, or is diagnosed with COVID-19.
Mud Bay stores also limit the number of customers inside at one time and enforce the use of facemasks for everyone. For customers who cannot use facemasks or prefer not to wear one, we offer curbside pickup in all stores.
Muddies who have jobs that can be done via telecommuting are encouraged to work from home to reduce the risk of spreading the coronavirus to colleagues.
Despite the challenges of COVID-19, Mud Bay is still recruiting for positions throughout our company. We’re interviewing candidates online whenever possible and encourage you to apply if you think you might be a good fit for one of our open positions.