Frequently Asked Questions

We’re offering curbside pickup, are increasing our cleaning regimens, and have added additional paid leave for people who are affected by the coronavirus. For more information about everything Mud Bay is doing to slow the spread of COVID-19, please visit our coronavirus page.

To help us find the right person to help you, please start by filling our Contact Us form. is our customer portal where you can track your purchases and samples, view your feeding plan, and record your dog or cat’s weight. We’re always adding new improvements to, so check in often!

Bring it back and we’ll make it right. We’re happy to offer refunds or exchanges for any products that we sell that didn’t meet your dog or cat’s needs.

We partner with over 30 animal welfare organizations across Washington and Oregon, as well as donate to dozens of organizations for specific events. If you’d like us to consider donating to your organization, please visit our Request a Charitable Donation page and tell us more.

We host hundreds of events every year, so check out our events page to find out what’s coming up in your area! We also spend a lot of time at community events throughout the year, so if you see a Mud Bay tent, come say hello!

We happily welcome leashed pets into any Mud Bay. In fact, many Muddies consider pets visiting our stores to be one of the best parts of our jobs!

We do! Right now, you can buy gift cards and our Mud Bay branded products directly from us on our website.

We do sell gift cards in denominations of $25 to $200 with free shipping. Look at our gift card page for more information or to order one for the four-legged friend in your life!

We partner with different manufacturers to offer Mud Bay specific products. While these products only represent a fraction of the products you’ll find at Mud Bay, we’re always looking for opportunities to create unique products at an excellent price point.

We’re always on the lookout for new Muddies who are dedicated to improving the health and happiness of dogs and cats. To find out if we have an opening that would interest you, please go to our careers page.

When we’re ready to announce a new location, we put it on our store locations page. Also, stay in touch with us on Facebook, where we’ll announce new store opening festivities!

Nope. We’re a single, employee-owned company with stores in Washington and Oregon.

We take privacy seriously, and we’re always working to safeguard the information of our customers. To find out specifics, you can read our full privacy policy on our website.

A photo of the pet weight scale in a Mud Bay store